What is Step Up Together?
Step Up Together is a platform that aims to connect small & local businesses with customers to help businesses recover faster through the current pandemic. Consumers will get the convenience of meeting their day-to-day needs from various vendors on just one platform with a great shopping experience.
Do I need to create a login account to place my order?
Creating an account is not mandatory, but we encourage you to do so for easier and faster check-out. If you do not wish to do so, you can place your order with just your email address or mobile phone number.
Can I retain my address for future orders?
Yes, you can retain your address for future orders. If you are logged in during checkout, you can select from one of the addresses saved or type in a new one.
How do I reset my account password?
What happens after I place an order?
What is your return policy and how do I make changes or cancel a pre-existing order?
As we work with small businesses it may be difficult to work around any changes you may require. However, if you’re looking to change your order or would like more information about their return policy, we encourage you to contact the business directly for more information.
When will I receive my order?
Shipping times vary for every business and will be confirmed by the business directly to you.
What do I do if I never receive my order?
Please contact us with your order details and we will follow-up with the business & get you an update at the earliest.
What can I do if I don’t receive my order or have received a wrong or defective order?
We’re extremely apologetic if you have faced any inconvenience with receiving your order. We encourage you to contact us with your order details and we will follow-up with the business and get you an update at the earliest.
What if my Step Up order amount is less than the product or service I opt for from the business?
We always love seeing businesses flourish and get more from their clients. You can work with the business directly on options available to make additional payments. This will be an additional Step Up 👣.
What if my Step Up order amount is more than the product or service I opt for from the business?
This would depend on the condition mentioned under ‘Voucher Terms’ listed on each product on the day of purchase. If the business allows partial use, you can work with the business directly on options available for partial use.
What are my Payment Options?
We accept Mastercard, Visa, Amex, Apple Pay, Google Pay & Shop Pay.